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KONE is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generative AI is making a positive impact on technicians’ work and helping to deliver a better service to customers.
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2025/04/08
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